Crashes

Crash analytics APIs for fatal, nonfatal and ANR exceptions. Includes chart data for time-series trend analysis and count data with current and previous period comparisons across metrics such as users, devices, exceptions, issues, and exception-free rates.

Note: The Crashes APIs use a different root endpoint from the other Apptics APIs. The portal ID and project ID are passed as path parameters rather than headers.

Root endpoint:
https://apptics.zoho.com/cx/

Download Crashes OpenAPI Document

End Points

GET

/{zsoid}/{projectid}/exception/chart

GET

/{zsoid}/{projectid}/exception/{group}/count

GET

/{zsoid}/{projectid}/exception/v2/reports

GET

/{zsoid}/{projectid}/exception/uniqueCount

GET

/{zsoid}/{projectid}/exception/uniqueChart

GET

/{zsoid}/{projectid}/exception/uniqueTrace

GET

/{zsoid}/{projectid}/exception/devices

GET

/{zsoid}/{projectid}/exception/uniqueDeviceDetailsChart

Use this API to get chart data for fatal, nonfatal and ANR crashes. Returns time-series data for metrics such as crashes, devices, users, and issues, organized by exception type and platform (e.g., Android, iOS). For multi-day date ranges, the timeseries keys are epoch timestamps in milliseconds. For a single-day date range (via dateRangeIndex or matching startDate/endDate), the timeseries is grouped by hour and the keys are hour numbers (0–23).
OAuth Scope : JProxy.jmobileapi.ALL

Path Parameters

zsoid

string

(Required)

Portal ID

projectid

string

(Required)

Project ID

Query Parameters

mode

integer

(Required)

Environment mode filter. 0 for development, 1 for production.

dateRangeIndex

integer

(Required)

Predefined date range selector. Allowed values: 0 - Today, 1 - Yesterday, 2 - Last 7 Days, 3 - Last Week, 4 - Last 14 Days, 5 - Last 30 Days, 6 - Last Month, 7 - Last 60 Days, 8 - Last 90 Days, 9 - Last 180 Days, 10 - Last 365 Days, 11 - Custom date range (startDate and endDate are mandatory when using this value).

group

string

(Required)

Exception group type to retrieve chart data for. Allowed values: fatal, nonfatal, error.

startDate

string

Beginning of date range for chart data retrieval. Required format: YYYY-MM-dd.

endDate

string

End of date range for chart data retrieval. Required format: YYYY-MM-dd.

filters

string

URL-encoded JSON object to filter chart data. Encode the JSON value before passing. Supported keys:

platform — Single value or comma-separated list. Allowed values: Android, iOS, Linux, macOS, tvOS, visionOS, watchOS, Windows.

exceptiongroup — Single value or comma-separated list. Allowed values: anr, applaunch, cpuexception, crash, diskwrite, hang.

application — Single application ID or comma-separated list.

deviceType — Single value or comma-separated list. Allowed values: Android TV(Android), Apple TV(tvOS), Apple Vision(visionOS), Apple Watch(watchOS), Chromebook(Android), Desktop(Linux), Foldables(Android), iPad(iOS), iPad Touch(iOS), iPhone(iOS), iPod Touch(iOS), mac(macOS), Mac Catalyst(macOS), Phone(Android), Tablet(Android), Windows.Desktop(Windows).

appversion — Single value or comma-separated list. Format: appversion(platform).

osversion — Single value or comma-separated list. Format: osversion(platform).

Example: {"platform":"Android,iOS","exceptiongroup":"crash","appversion":"3.0.22(Android)"}

curl --request GET \
  --url 'https://apptics.zoho.com/cx/10234695/12345689/exception/chart?mode=1&dateRangeIndex=0&group=fatal' \
  --header 'Authorization: Zoho-oauthtoken 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f'

{
    "result": "success",
    "data": {
        "anr": {
            "Android": {
                "crasheschart": {
                    "1775327400000": 44,
                    "1774981800000": 75,
                    "1774895400000": 43,
                    "1775154600000": 52,
                    "1775413800000": 55,
                    "1775068200000": 47,
                    "1775241000000": 35
                },
                "deviceschart": {
                    "1775327400000": 35,
                    "1774981800000": 48,
                    "1774895400000": 35,
                    "1775154600000": 45,
                    "1775413800000": 37,
                    "1775068200000": 33,
                    "1775241000000": 33
                },
                "userschart": {
                    "1775327400000": 1,
                    "1774981800000": 1,
                    "1774895400000": 1,
                    "1775154600000": 1,
                    "1775413800000": 1,
                    "1775068200000": 1,
                    "1775241000000": 1
                },
                "issueschart": {
                    "1775327400000": 23,
                    "1774981800000": 51,
                    "1774895400000": 25,
                    "1775154600000": 34,
                    "1775413800000": 29,
                    "1775068200000": 29,
                    "1775241000000": 23
                }
            }
        },
        "fatal": {
            "iOS": {
                "crasheschart": {
                    "1775327400000": 4,
                    "1774981800000": 11,
                    "1774895400000": 18,
                    "1775154600000": 11,
                    "1775413800000": 10,
                    "1775068200000": 16,
                    "1775241000000": 6
                },
                "deviceschart": {
                    "1775327400000": 3,
                    "1774981800000": 10,
                    "1774895400000": 10,
                    "1775154600000": 9,
                    "1775413800000": 10,
                    "1775068200000": 12,
                    "1775241000000": 5
                },
                "userschart": {
                    "1775327400000": 1,
                    "1774981800000": 1,
                    "1774895400000": 1,
                    "1775154600000": 1,
                    "1775413800000": 1,
                    "1775068200000": 1,
                    "1775241000000": 1
                },
                "issueschart": {
                    "1775327400000": 2,
                    "1774981800000": 11,
                    "1774895400000": 13,
                    "1775154600000": 10,
                    "1775413800000": 10,
                    "1775068200000": 15,
                    "1775241000000": 5
                }
            },
            "macOS": {
                "crasheschart": {
                    "1775327400000": 0,
                    "1774981800000": 3,
                    "1774895400000": 2,
                    "1775154600000": 4,
                    "1775413800000": 6,
                    "1775068200000": 4,
                    "1775241000000": 3
                },
                "deviceschart": {
                    "1775327400000": 0,
                    "1774981800000": 2,
                    "1774895400000": 2,
                    "1775154600000": 4,
                    "1775413800000": 5,
                    "1775068200000": 2,
                    "1775241000000": 2
                },
                "userschart": {
                    "1775327400000": 0,
                    "1774981800000": 1,
                    "1774895400000": 1,
                    "1775154600000": 1,
                    "1775413800000": 1,
                    "1775068200000": 1,
                    "1775241000000": 1
                },
                "issueschart": {
                    "1775327400000": 0,
                    "1774981800000": 3,
                    "1774895400000": 3,
                    "1775154600000": 3,
                    "1775413800000": 5,
                    "1775068200000": 3,
                    "1775241000000": 2
                }
            },
            "Android": {
                "crasheschart": {
                    "1775327400000": 114,
                    "1774981800000": 271,
                    "1774895400000": 146,
                    "1775154600000": 146,
                    "1775413800000": 161,
                    "1775068200000": 152,
                    "1775241000000": 110
                },
                "deviceschart": {
                    "1775327400000": 61,
                    "1774981800000": 84,
                    "1774895400000": 72,
                    "1775154600000": 72,
                    "1775413800000": 90,
                    "1775068200000": 101,
                    "1775241000000": 60
                },
                "userschart": {
                    "1775327400000": 1,
                    "1774981800000": 1,
                    "1774895400000": 1,
                    "1775154600000": 2,
                    "1775413800000": 1,
                    "1775068200000": 1,
                    "1775241000000": 1
                },
                "issueschart": {
                    "1775327400000": 48,
                    "1774981800000": 53,
                    "1774895400000": 44,
                    "1775154600000": 50,
                    "1775413800000": 52,
                    "1775068200000": 57,
                    "1775241000000": 41
                }
            }
        }
    },
    "status": 2000
}

{
    "result": "failure",
    "data": "Exception Occured",
    "status": 3000
}

Use this API to get count data for fatal, nonfatal and ANR crashes. Returns aggregated metrics (users, devices, exceptions, issues, unique devices, exception-free users and devices) for the specified period, along with comparative data from the equivalent previous period.
OAuth Scope : JProxy.jmobileapi.ALL

Path Parameters

zsoid

string

(Required)

Portal ID

projectid

string

(Required)

Project ID

group

string

(Required)

Exception group type to retrieve count data for. Allowed values: fatal, nonfatal, error.

Query Parameters

mode

integer

(Required)

Environment mode filter. 0 for development, 1 for production.

dateRangeIndex

integer

(Required)

startDate

string

Beginning of date range for count data retrieval. Required format: YYYY-MM-dd.

endDate

string

End of date range for count data retrieval. Required format: YYYY-MM-dd.

filters

string

URL-encoded JSON object to filter count data. Encode the JSON value before passing. Supported keys:

platform — Single value or comma-separated list. Allowed values: Android, iOS, Linux, macOS, tvOS, visionOS, watchOS, Windows.

exceptiongroup — Single value or comma-separated list. Allowed values: anr, applaunch, cpuexception, crash, diskwrite, hang.

application — Single application ID or comma-separated list.

deviceType — Single value or comma-separated list. Allowed values: Android TV(Android), Apple TV(tvOS), Apple Vision(visionOS), Apple Watch(watchOS), Chromebook(Android), Desktop(Linux), Foldables(Android), iPad(iOS), iPad Touch(iOS), iPhone(iOS), iPod Touch(iOS), mac(macOS), Mac Catalyst(macOS), Phone(Android), Tablet(Android), Windows.Desktop(Windows).

appversion — Single value or comma-separated list. Format: appversion(platform).

osversion — Single value or comma-separated list. Format: osversion(platform).

Example: {"platform":"Android,iOS","exceptiongroup":"crash","appversion":"3.0.22(Android)"}

curl --request GET \
  --url 'https://apptics.zoho.com/cx/10234695/12345689/exception/fatal/count?mode=1&dateRangeIndex=2' \
  --header 'Authorization: Zoho-oauthtoken 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f'

{
    "result": "success",
    "data": {
        "uniqueDevices": {
            "count": 204,
            "preCount": 150
        },
        "anr": {
            "preCountData": {
                "userCount": 1,
                "exceptionCount": 1,
                "deviceCount": 1,
                "appVersionCount": 0,
                "issueCount": 1
            },
            "countData": {
                "userCount": 7,
                "exceptionCount": 12,
                "deviceCount": 9,
                "appVersionCount": 0,
                "issueCount": 4
            },
            "exceptionFreeDevices": 98,
            "exceptionFreeUsers": 98
        },
        "fatal": {
            "preCountData": {
                "userCount": 129,
                "exceptionCount": 189,
                "deviceCount": 149,
                "appVersionCount": 0,
                "issueCount": 33
            },
            "countData": {
                "userCount": 192,
                "exceptionCount": 218,
                "deviceCount": 201,
                "appVersionCount": 0,
                "issueCount": 22
            },
            "exceptionFreeDevices": 69,
            "exceptionFreeUsers": 69
        }
    },
    "status": 2000
}

{
    "result": "failure",
    "data": "Exception Occured",
    "status": 3000
}

Use this API to get the list of crashes, non-fatals, or ANR reports for a given period. Returns a paginated list of unique crash issues with exception details, affected device and OS information, app version breakdowns, and exception counts. Use index and limit parameters for pagination.
OAuth Scope : JProxy.jmobileapi.ALL

Path Parameters

zsoid

string

(Required)

Portal ID

projectid

string

(Required)

Project ID

Query Parameters

mode

integer

(Required)

Environment mode filter. 0 for development, 1 for production.

dateRangeIndex

integer

(Required)

group

string

(Required)

Exception group type to retrieve reports for. Allowed values: fatal, nonfatal, error.

startDate

string

Beginning of date range for report retrieval. Required format: YYYY-MM-dd.

endDate

string

End of date range for report retrieval. Required format: YYYY-MM-dd.

index

integer

Pagination offset. Starts at 0. Pass the next index value from the previous response to retrieve the next page.

limit

integer

Number of reports to return per page. Maximum allowed value is 100.

filters

string

URL-encoded JSON object to filter reports. Encode the JSON value before passing. Supported keys:

platform — Single value or comma-separated list. Allowed values: Android, iOS, Linux, macOS, tvOS, visionOS, watchOS, Windows.

exceptiongroup — Single value or comma-separated list. Allowed values: anr, applaunch, cpuexception, crash, diskwrite, hang.

application — Single application ID or comma-separated list.

deviceType — Single value or comma-separated list. Allowed values: Android TV(Android), Apple TV(tvOS), Apple Vision(visionOS), Apple Watch(watchOS), Chromebook(Android), Desktop(Linux), Foldables(Android), iPad(iOS), iPad Touch(iOS), iPhone(iOS), iPod Touch(iOS), mac(macOS), Mac Catalyst(macOS), Phone(Android), Tablet(Android), Windows.Desktop(Windows).

appversion — Single value or comma-separated list. Format: appversion(platform).

osversion — Single value or comma-separated list. Format: osversion(platform).

Example: {"platform":"Android,iOS","exceptiongroup":"crash","appversion":"3.0.22(Android)"}

curl --request GET \
  --url 'https://apptics.zoho.com/cx/10234695/12345689/exception/v2/reports?mode=1&dateRangeIndex=2&group=fatal' \
  --header 'Authorization: Zoho-oauthtoken 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f'

{
    "result": "success",
    "data": {
        "reports": {
            "crash+amF2YS5sYW5nLklsbGVnYWxBcmd1bWVudEV4Y2VwdGlvbiAJYXQgY29tLnpvaG8uYXBwdGljcy5HbG9iYWxLdC5zaGFyZUltYWdlKEdsb2JhbC5rdDoyMzYp": {
                "exceptionType": "native",
                "exception": "java.lang.IllegalArgumentException \tat com.zoho.apptics.GlobalKt.shareImage(Global.kt:236)",
                "exception_Base64": "amF2YS5sYW5nLklsbGVnYWxBcmd1bWVudEV4Y2VwdGlvbiAJYXQgY29tLnpvaG8uYXBwdGljcy5HbG9iYWxLdC5zaGFyZUltYWdlKEdsb2JhbC5rdDoyMzYp",
                "exception_UTF8": "java.lang.IllegalArgumentException+%09at+com.zoho.apptics.GlobalKt.shareImage%28Global.kt%3A236%29",
                "exceptionCount": 8,
                "deviceCount": 1,
                "oses": [
                    "Android"
                ],
                "pIDs": [
                    5000015660033
                ],
                "appVersionsCount": {
                    "654146706145981": {
                        "appVersion": "1.17",
                        "os": "Android",
                        "exceptionCount": 8,
                        "deviceCount": 1,
                        "pID": 5000015660033,
                        "crashGroup": "crash"
                    }
                },
                "status": 0,
                "group": "fatal",
                "exceptionGroup": "crash"
            }
        },
        "isNextIndexValuesAvailable": false
    },
    "status": 2000
}

{
    "result": "failure",
    "data": "Exception Occured",
    "status": 3000
}

Use this API to get count data for a specific unique crash issue. Returns aggregated metrics including user count, exception count, device count, app version count, and issue count for the given date range. The issueName value should be sourced from the exception_Base64 field returned by the Reports API.
OAuth Scope : JProxy.jmobileapi.ALL

Path Parameters

zsoid

string

(Required)

Portal ID

projectid

string

(Required)

Project ID

Query Parameters

issueName

string

(Required)

Unique identifier for the crash issue. Use the value from the exception_Base64 field returned by the Reports API.

mode

integer

(Required)

Environment mode filter. 0 for development, 1 for production.

dateRangeIndex

integer

(Required)

exceptionGroup

string

(Required)

Exception group type. Allowed values: fatal, nonfatal, anr, error.

startDate

string

Beginning of date range. Required format: YYYY-MM-dd.

endDate

string

End of date range. Required format: YYYY-MM-dd.

crashGroup

string

Exception category filter. Allowed values: crash, hang, diskwrite, applaunch, cpuexception.

filters

string

URL-encoded JSON object to filter data. Encode the JSON value before passing. Supported keys:

platform — Single value or comma-separated list. Allowed values: Android, iOS, Linux, macOS, tvOS, visionOS, watchOS, Windows.

exceptiongroup — Single value or comma-separated list. Allowed values: anr, applaunch, cpuexception, crash, diskwrite, hang.

application — Single application ID or comma-separated list.

deviceType — Single value or comma-separated list. Allowed values: Android TV(Android), Apple TV(tvOS), Apple Vision(visionOS), Apple Watch(watchOS), Chromebook(Android), Desktop(Linux), Foldables(Android), iPad(iOS), iPad Touch(iOS), iPhone(iOS), iPod Touch(iOS), mac(macOS), Mac Catalyst(macOS), Phone(Android), Tablet(Android), Windows.Desktop(Windows).

appversion — Single value or comma-separated list. Format: appversion(platform).

osversion — Single value or comma-separated list. Format: osversion(platform).

Example: {"platform":"Android,iOS","exceptiongroup":"crash","appversion":"3.0.22(Android)"}

curl --request GET \
  --url 'https://apptics.zoho.com/cx/10234695/12345689/exception/uniqueCount?issueName=amF2YS5sYW5nLklsbGVnYWxBcmd1bWVudEV4Y2VwdGlvbiAJYXQgY29tLnpvaG8uYXBwdGljcy5HbG9iYWxLdC5zaGFyZUltYWdlKEdsb2JhbC5rdDoyMzYp&mode=1&dateRangeIndex=2&exceptionGroup=fatal' \
  --header 'Authorization: Zoho-oauthtoken 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f'

{
    "result": "success",
    "data": {
        "userCount": 17,
        "exceptionCount": 19,
        "deviceCount": 19,
        "appVersionCount": 3,
        "issueCount": 1
    },
    "status": 2000
}

{
    "result": "failure",
    "data": "Exception Occured",
    "status": 3000
}

Use this API to get time-series chart data for a specific unique crash issue. Returns crash, device, user, and issue counts keyed by epoch timestamp. For multi-day date ranges, keys are epoch timestamps in milliseconds. For a single-day date range, the timeseries is grouped by hour and the keys are hour numbers (0–23). The issueName value should be sourced from the exception_Base64 field returned by the Reports API.
OAuth Scope : JProxy.jmobileapi.ALL

Path Parameters

zsoid

string

(Required)

Portal ID

projectid

string

(Required)

Project ID

Query Parameters

issueName

string

(Required)

Unique identifier for the crash issue. Use the value from the exception_Base64 field returned by the Reports API.

mode

integer

(Required)

Environment mode filter. 0 for development, 1 for production.

exceptionGroup

string

(Required)

Exception group type. Allowed values: fatal, nonfatal, anr, error.

dateRangeIndex

integer

(Required)

startDate

string

Beginning of date range. Required format: YYYY-MM-dd.

endDate

string

End of date range. Required format: YYYY-MM-dd.

crashGroup

string

Exception category filter. Allowed values: crash, hang, diskwrite, applaunch, cpuexception.

filters

string

curl --request GET \
  --url 'https://apptics.zoho.com/cx/10234695/12345689/exception/uniqueChart?issueName=amF2YS5sYW5nLklsbGVnYWxBcmd1bWVudEV4Y2VwdGlvbiAJYXQgY29tLnpvaG8uYXBwdGljcy5HbG9iYWxLdC5zaGFyZUltYWdlKEdsb2JhbC5rdDoyMzYp&mode=1&exceptionGroup=fatal&dateRangeIndex=2' \
  --header 'Authorization: Zoho-oauthtoken 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f'

{
    "result": "success",
    "data": {
        "crasheschart": {
            "1720895400000": 2,
            "1720722600000": 17,
            "1720549800000": 0,
            "1720636200000": 0,
            "1720809000000": 0,
            "1721068200000": 0,
            "1720981800000": 0
        },
        "deviceschart": {
            "1720895400000": 2,
            "1720722600000": 17,
            "1720549800000": 0,
            "1720636200000": 0,
            "1720809000000": 0,
            "1721068200000": 0,
            "1720981800000": 0
        },
        "userschart": {
            "1720895400000": 2,
            "1720722600000": 15,
            "1720549800000": 0,
            "1720636200000": 0,
            "1720809000000": 0,
            "1721068200000": 0,
            "1720981800000": 0
        },
        "issueschart": {
            "1720895400000": 1,
            "1720722600000": 1,
            "1720549800000": 0,
            "1720636200000": 0,
            "1720809000000": 0,
            "1721068200000": 0,
            "1720981800000": 0
        }
    },
    "status": 2000
}

{
    "result": "failure",
    "data": "Exception Occured",
    "status": 3000
}

Use this API to get the detailed stack trace and metadata for a specific unique crash issue. Returns full exception details including the stack trace, device context, user information, session data, and any comments added to the issue. The issueName value should be sourced from the exception_Base64 field returned by the Reports API.
OAuth Scope : JProxy.jmobileapi.ALL

Path Parameters

zsoid

string

(Required)

Portal ID

projectid

string

(Required)

Project ID

Query Parameters

issueName

string

(Required)

Unique identifier for the crash issue. Use the value from the exception_Base64 field returned by the Reports API.

mode

integer

(Required)

Environment mode filter. 0 for development, 1 for production.

exceptionGroup

string

(Required)

Exception group type. Allowed values: fatal, nonfatal, anr, error.

dateRangeIndex

integer

(Required)

startDate

string

Beginning of date range. Required format: YYYY-MM-dd.

endDate

string

End of date range. Required format: YYYY-MM-dd.

crashGroup

string

Exception category filter. Allowed values: crash, hang, diskwrite, applaunch, cpuexception.

filters

string

curl --request GET \
  --url 'https://apptics.zoho.com/cx/10234695/12345689/exception/uniqueTrace?issueName=amF2YS5sYW5nLklsbGVnYWxBcmd1bWVudEV4Y2VwdGlvbiBhdCBjb20uem9oby5hcHB0aWNzRmx1dHRlckV4YW1wbGUuY29yZS5lbmdhZ2UuRXZlbnRUeXBlLnZhbHVlT2YobnVsbDoyKQ%3D%3D&mode=1&exceptionGroup=anr&dateRangeIndex=2' \
  --header 'Authorization: Zoho-oauthtoken 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f'

{
    "result": "success",
    "data": {
        "date": "01 Jan 2025, 09:15 AM",
        "exception": "java.lang.NullPointerException at com.example.sampleapp.MainActivity.onCreate(MainActivity.java:42)",
        "exception_Base64": "amF2YS5sYW5nLk51bGxQb2ludGVyRXhjZXB0aW9uIGF0IGNvbS5leGFtcGxlLnNhbXBsZWFwcC5NYWluQWN0aXZpdHkub25DcmVhdGUoTWFpbkFjdGl2aXR5LmphdmE6NDIp",
        "exception_UTF8": "java.lang.NullPointerException+at+com.example.sampleapp.MainActivity.onCreate%28MainActivity.java%3A42%29",
        "appVersionID": 100000000000001,
        "exceptionType": "native",
        "bugURL": "--",
        "appVersion": "2.1.0",
        "issueName": "java.lang.NullPointerException at com.example.sampleapp.MainActivity.onCreate(MainActivity.java:42)",
        "networkStatus": "1",
        "screen": "HomeScreen",
        "platformID": 200000000000001,
        "happenedAt": 1775241202734,
        "userID": "300000000000001",
        "exceptionGroup": "anr",
        "edge": "4G",
        "osVersion": "14",
        "bugID": "--",
        "projectID": 0,
        "group": "anr",
        "identifier": "com.example.sampleapp",
        "orientation": "Portrait",
        "comments": [
            {
                "time": 1775644198799,
                "message": "Investigating this issue",
                "userName": "Jane Smith",
                "user": 400000000000001,
                "email": "jane.smith@example.com",
                "zuID": 500000000001
            }
        ],
        "os": "Android",
        "sessionStartTime": "1775237602405",
        "Severity": "0",
        "message": "java.lang.NullPointerException\n\tat com.example.sampleapp.MainActivity.onCreate(MainActivity.java:42)\n\tat android.app.Activity.performCreate(Activity.java:8051)\n\tat android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1329)\n\tat android.app.ActivityThread.performLaunchActivity(ActivityThread.java:3608)",
        "deviceID": "600000000000001",
        "insertTime": 1775241202792,
        "customProperties": "{...}",
        "batteryStatus": "85",
        "portalID": "0",
        "appReleaseVersion": "2.1.3",
        "deviceModel": "Pixel 6",
        "status": 0
    },
    "status": 2000
}

{
    "result": "failure",
    "data": "Exception Occured",
    "status": 3000
}

Use this API to get the list of devices affected by a specific unique crash issue. Returns a paginated list of device records with device model, OS version, app version, and crash timestamps. The issueName value should be sourced from the exception_Base64 field returned by the Reports API.
OAuth Scope : JProxy.jmobileapi.ALL

Path Parameters

zsoid

string

(Required)

Portal ID

projectid

string

(Required)

Project ID

Query Parameters

issueName

string

(Required)

Unique identifier for the crash issue. Use the value from the exception_Base64 field returned by the Reports API.

mode

integer

(Required)

Environment mode filter. 0 for development, 1 for production.

exceptionGroup

string

(Required)

Exception group type. Allowed values: fatal, nonfatal, anr, error.

dateRangeIndex

integer

(Required)

startDate

string

Beginning of date range. Required format: YYYY-MM-dd.

endDate

string

End of date range. Required format: YYYY-MM-dd.

crashGroup

string

Exception category filter. Allowed values: crash, hang, diskwrite, applaunch, cpuexception.

index

integer

Pagination offset. Starts at 0.

limit

integer

Number of records to return per page. Default and maximum: 500.

filters

string

curl --request GET \
  --url 'https://apptics.zoho.com/cx/10234695/12345689/exception/devices?issueName=amF2YS5sYW5nLk51bGxQb2ludGVyRXhjZXB0aW9uIGF0IGNvbS5leGFtcGxlLnNhbXBsZWFwcC5NYWluQWN0aXZpdHkub25DcmVhdGUoTWFpbkFjdGl2aXR5LmphdmE6NDIp&mode=1&exceptionGroup=fatal&dateRangeIndex=2' \
  --header 'Authorization: Zoho-oauthtoken 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f'

{
    "result": "success",
    "data": [
        {
            "date": 1720896898977,
            "recievedAtAsDate": "14 Jul 2024, 12:24 AM",
            "appVersion": "2.1.0",
            "osVersion": "14",
            "model": "Pixel 6",
            "deviceID": "100000000000001",
            "happendAtAsDate": "14 Jul 2024, 12:24 AM",
            "happendAt": 1720896898887
        },
        {
            "date": 1720723760707,
            "recievedAtAsDate": "12 Jul 2024, 12:19 AM",
            "appVersion": "2.1.0",
            "osVersion": "17",
            "model": "iPhone 14",
            "deviceID": "200000000000002",
            "happendAtAsDate": "12 Jul 2024, 12:19 AM",
            "happendAt": 1720723760633
        },
        {
            "date": 1720723758331,
            "recievedAtAsDate": "12 Jul 2024, 12:19 AM",
            "appVersion": "2.0.0",
            "osVersion": "13",
            "model": "Samsung Galaxy S21",
            "deviceID": "300000000000003",
            "happendAtAsDate": "12 Jul 2024, 12:19 AM",
            "happendAt": 1720723758253
        }
    ],
    "status": 2000
}

{
    "result": "failure",
    "data": "Exception Occured",
    "status": 3000
}

Use this API to get the distribution of a specific unique crash issue across device models, OS versions, and app versions. Returns crash counts grouped by each dimension for the given date range. The issueName value should be sourced from the exception_Base64 field returned by the Reports API.
OAuth Scope : JProxy.jmobileapi.ALL

Path Parameters

zsoid

string

(Required)

Portal ID

projectid

string

(Required)

Project ID

Query Parameters

issueName

string

(Required)

Unique identifier for the crash issue. Use the value from the exception_Base64 field returned by the Reports API.

mode

integer

(Required)

Environment mode filter. 0 for development, 1 for production.

exceptionGroup

string

(Required)

Exception group type. Allowed values: fatal, nonfatal, anr, error.

dateRangeIndex

integer

(Required)

startDate

string

Beginning of date range. Required format: YYYY-MM-dd.

endDate

string

End of date range. Required format: YYYY-MM-dd.

crashGroup

string

Exception category filter. Allowed values: crash, hang, diskwrite, applaunch, cpuexception.

filters

string

curl --request GET \
  --url 'https://apptics.zoho.com/cx/10234695/12345689/exception/uniqueDeviceDetailsChart?issueName=amF2YS5sYW5nLk51bGxQb2ludGVyRXhjZXB0aW9uIGF0IGNvbS5leGFtcGxlLnNhbXBsZWFwcC5NYWluQWN0aXZpdHkub25DcmVhdGUoTWFpbkFjdGl2aXR5LmphdmE6NDIp&mode=1&exceptionGroup=fatal&dateRangeIndex=2' \
  --header 'Authorization: Zoho-oauthtoken 1000.41d9xxxxxxxxxxxxxxxxxxxxxxxxc2d1.8fccxxxxxxxxxxxxxxxxxxxxxxxx125f'

{
    "result": "success",
    "data": {
        "deviceChart": [
            {
                "deviceModel": "Pixel 6",
                "count": "8"
            },
            {
                "deviceModel": "Samsung Galaxy S21",
                "count": "5"
            },
            {
                "deviceModel": "iPhone 14",
                "count": "3"
            }
        ],
        "appVersionChart": [
            {
                "appVersion": "2.0.0",
                "count": "9"
            },
            {
                "appVersion": "2.1.0",
                "count": "5"
            },
            {
                "appVersion": "2.1.3",
                "count": "2"
            }
        ],
        "osVersionChart": [
            {
                "osVersion": "13",
                "count": "5"
            },
            {
                "osVersion": "14",
                "count": "8"
            },
            {
                "osVersion": "17",
                "count": "3"
            }
        ]
    },
    "status": 2000
}

{
    "result": "failure",
    "data": "Exception Occured",
    "status": 3000
}

Get crash chart data

Path Parameters

Query Parameters

Get crash count data

Path Parameters

Query Parameters

Get crash reports

Path Parameters

Query Parameters

Get unique crash count data

Path Parameters

Query Parameters

Get unique crash chart data

Path Parameters

Query Parameters

Get unique crash trace

Path Parameters

Query Parameters

Get affected devices

Path Parameters

Query Parameters

Get crash distribution by device, OS and app version

Path Parameters

Query Parameters